Frequently Asked Questions
Q – Do you move furniture?
A – We are happy to move most large items of furniture e.g. sofas, beds, dining tables but we do ask customers (if able) to move smaller items such as chairs, toys, speakers and other electrical items (TV’s and routers can usually remain in place) prior to cleaning.
Q – Do I need to vacuum first?
A – This isn’t necessary as we always pre-vacuum with a high-performance commercial upright vacuum.
Q – How long will it take to dry?
A – This depends on several factors such as pile length, fibre, construction and ambient temperature but the vast majority of carpets will be dry within 1-2 hours (oftentimes less!). We will, when suitable, include the use of turbo air movers to accelerate the drying process.
Q – Will you need to use our water?
A – No. We use our own from a large 227 ltr water tank built into our van.
Q – Are your chemicals safe for use in homes with pets and children?
A – Yes. All chemicals used are non-toxic and bio-degradable. We can provide safety data sheets for all products we use.
Q – Do you carry insurance?
A – Yes we are fully insured and, importantly, this includes ‘Treatment Risk’ insurance for items being worked upon.
Q – How do you accept payment?
A – For all domestic work we ask for payment upon completion of the job either via cheque, cash or credit/debit card. Please note we do NOT accept bank transfer for domestic and end of tenancy work. For commercial work payment can be made either by the above methods or via BACS transfer within 30 days.
Q – What if I need to cancel?
A – If you need to cancel your appointment please let us know at the earliest possible opportunity. Cancellations within 48 hours of the appointment start time are subject to a £40.00 charge. Please note the cancellation charge will not apply if the appointment was made less than 48 hours prior to the cancellation.
Q – What if I need to make a complaint?
A – In the unlikely event that you wish to make a complaint this must be within 7 days of the work being carried out. We’ll always be happy to carry out free remedial work if we judge it necessary.